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COVID-19 - Level 4 If you have been affected by COVID-19, we may be able to help. Find out more

Service update Some of our key services are currently unavailable while we make some improvements to our system. These will be back on 8am, 16 April. Find out more

Service update Some of our key services will be unavailable from 3pm, 9 April until 16 April for a system upgrade. Find out more

You can ask us to waive a payment penalty for late filing, non electronic filing or late payment. If we do this, it means the penalty is legally waived and you do not have to pay the penalty.

We can waive penalties in the following circumstances:

Reasonable cause

We may waive a penalty if the reason you were not able to file or pay on time was beyond your control - it must be 'reasonable' for an average person in the same position not to have filed or paid on time. We must apply the term reasonable to the event or circumstance.

Collecting the highest net revenue

Our legal duty is to collect as much money as possible over time, ideally through all taxpayers choosing to keep the tax laws. Sometimes this legal duty means we’ll be able to waive penalties, for example, where we charge a penalty because of:

  • a genuine mistake
  • a ‘one-off’ situation
  • wrong advice we gave that directly resulted in your late paying, late filing or filing in the wrong way.