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COVID-19 - Level 4 If you have been affected by COVID-19, we may be able to help. Find out more

Service update Some of our key services are currently unavailable while we make some improvements to our system. These will be back on 8am, 16 April. Find out more

Service update Some of our key services will be unavailable from 3pm, 9 April until 16 April for a system upgrade. Find out more

If you pay within 30 days of getting your final loan balance, we'll cancel any interest that may be charged during this time.

If you have any outstanding payments or tax returns you should contact us.

Once you have everything up to date and we've received your final payment, we'll:

  • check your loan to make sure the right amount of interest has been applied
  • refund any overpayment, or transfer to another account if you've requested this
  • let you know when your student loan is closed.

This could take up to 30 working days. When you're in New Zealand and have paid off your student loan, you’ll need to change your tax code. This will make sure your student loan deductions stop.