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Ngā whakahē Ī-Kōnae auau Common E-File errors

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The following table lists the most common messages our E-File support team receives queries about.

Message number Test Description Action
0000 All is well Everything is okay to proceed None
0001 Form received OK Form received successfully by us (but doesn't indicate that content of the form is necessarily correct) None
5015 Error in file unpackaging This file has become corrupt and the form has been encrypted with a different encryption key than that stored on our front end processor Contact your software developer
5032 Error in file checksum The checksum calculated by us for a form file isn't the same as the checksum written in the file header Contact your software developer
6002 Your account is locked Your account has been automatically locked because of system difficulty in reading the encryption key Contact the E-File support team to get the account unlocked - it won't clear by itself. This account locking feature is an E-File security measure
6004 Inactive time out You haven't logged out of E-File after you finished using the system. Time out occurs automatically after a set period (currently five minutes) You can log in again but anything sent in the session this error occurred in was not received by us and must be resent
6030 Invalid user IRD number and location The user isn't registered for E=file. If an agent has their own client listing they must be separately registered for E-File Contact the E-File support team
6034 Encryption key is invalid The encryption has failed. This may be due to software failure, problems with the encryption key disc or noise on the E-File phone line Contact the E-File support team
7001 More fields in the document than expected The document contains more fields than defined in our corresponding form record layout, or more fields in a conditional group than specified in the count field Contact your software developer
7003 Invalid value in indicator field A character other than "Y" or "N" has been entered in this field Correct the data and resend
7007 Invalid value in positive decimal field A negative number has been entered into a field that will only accept a positive number Correct the data and resend
7016 Invalid bank ID The part of the bank account number indicated is invalid Either correct the data and resend or contact your software developer
7017 Invalid bank branch The part of the bank account number indicated is invalid Either correct the data and resend or contact your software developer
7018 Invalid bank account The part of the bank account number indicated is invalid Either correct the data and resend or contact your software developer
7108 Duplicate unit This unit is a duplicate of one that has already been sent to the E-File front end processor This is a warning that a duplicate unit has been detected by the E-File system. This unit will not be processed. If the original form rejected, the original error still needs to be corrected